Area Operations Director

Company Name:
Concentra
Area Operations Director
Tracking Code
232803-005
Job Description

JOB SUMMARY:
Directly supervises and coordinates activities of multiple assigned centers and supports Center Administrators in managing day-to-day operations.
MAJOR DUTIES AND RESPONSIBILITIES:
Implements and ensures ongoing compliance with all operational policies, procedures, and training programs, in all assigned Centers.
Responsible for operational and financial performance of all assigned Centers as defined in the budgetary process.
Reviews and analyzes operating statements on a monthly basis to ensure center objectives are met.
Reviews center operating systems and available operational reports to ensure ongoing process improvement.
Provides support to Center Administrators and support staff for compliance with regulations, in accordance current company and/or other regulatory requirements.
Monitors, evaluates and recommends changes to procedures and policies to enhance service.
Enhances communication between current and prospective clients and the center, to ensure that customer expectations are met.
Ensures an efficient referral process and proper communication with clients, patients and specialists.
Assists Director of Operations in preparing and maintaining annual budgets for assigned centers.
Coordinates involvement of center leadership teams in the budget process in conjunction with other market leadership team members.
Interviews, hires, counsels and disciplines according to established policies and in conjunction with the Human Resources department.
Monitors marketplace trends and gathers competitive information, in conjunction with marketing leadership.
Facilitates the implementation of and ensures adherence to all corporate policies, procedures and initiatives.
Assist the center administrator with the hiring, training and development of all support staff.
Hires, trains and develops all center administrators.
Coordinates center staffing on a daily basis based on budgetary, patient flow, employee illness and other relevant factors.
Coordinates vendor selection in order to minimize the cost of out-sourced services.
Assists Center and Market Leadership team members with resolution of client issues.


Required Skills
JOB-RELATED SKILLS/COMPETENCIES:
Demonstrated thorough understanding of all CONCENTRA policies and procedures pertaining to center operations, the Central Business Office, Outcome Assurance, Marketing and any administrative functions.
Demonstrated thorough understanding of the state-specific workers compensation regulations.
Demonstrated exceptional customer service and communication (verbal and written) skills.
Demonstrated excellent interpersonal and leadership skills.
Demonstrated ability to work with diverse groups of individuals.
Demonstrated excellent follow-up skills, interpersonal skills, strong analytical and problem solving abilities.
Demonstrated strong group presentation skills.
Demonstrated basic understanding of financial statements.
Demonstrated basic word processing and spreadsheet knowledge.
Office environment
Assigned to all centers on periodic basis.

Required Experience
EDUCATION/CREDENTIALS:
Bachelors degree or equivalent.
JOB RELATED EXPERIENCE:
2+ years supervisory experience in a medical office practice.
Multi-site medical facility supervisory experience.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
Concentra is an Equal Opportunity Employer M/F/Disability/Veteran
Concentra''s Data Protection Commitment
Concentra is committed to protect patient data and to ensure privacy of personal and medical information.
Every Concentra colleague has the responsibility to adhere to data protection principles.
If a colleague''s role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.
Job Location
Linthicum, Maryland, United States
Position Type
Full-Time/Regular
Group
Operations - MC, WS, At Works

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