Account support rep (asr) level 3

Company Name:
CTG
Title: ACCOUNT SUPPORT REP (ASR) LEVEL 3
Location: US-MD-Linthicum
Job Number: 14205391
Our client in Linthicum, MD has an immediate opening for an Account Support Rep (ASR) Level 3 for a 12 month contract assignment.
If interested, please immediately apply to this requisition. For additional information please call the recruiter, Elizabeth Dean at .
All candidates will need to submit via our website for consideration to CTG job # 14205391 .
Thank you for your interest!
W2 ONLY. NO CORP-TO-CORP OR 1099 .
Pay Rate: $14.65/hr
Essential job functions:
Provides dedicated support to all Client Associate positions
Provides backup and peak workload support to all Client Associates in territory Establish support coverage schedules with Managers and Site Coordinators
Supports training of new employees, as required
Supports administrative tasks performed by Client Associates
Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
Ensures key contact list for all clients is maintained and available
Ensures there is a current roster of employees and associated duties for effective coverage support
Ensures day to day interface with account key contacts is maintained during coverage support
Work with account team to ensure the Value Assurance Process is current and up to date.
Communicates to Site Coordinator and Manager all process opportunities identified during support period
Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
Provide accurate and timely monthly reporting of activities as required
Performs timely submission of billing requirements with all associated reporting
Coordinates and fair shares overtime requirements
Tracks overtime by account covered to ensure proper billing
Able to lift and move up to 50 pounds
Travel to accounts supported using reliable dependable transportation. Qualifications: Additional Requirements, Skills and Qualifications:
SKILLS: Ability to demonstrate problem resolution skills and escalation process Able to demonstrate excellent verbal and written communications Able to demonstrate use of organizational and time management skills to facilitate client deliverables Able to demonstrate ability to manage multiple tasks Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint -- Manage email (create folders, change user options) -- Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms -- Perform mail merges Able to demonstrate intermediate knowledge of MS Word or equivalent -- Insert images -- Create and manage tables and columns -- Edit headers/footers -- Create forms -- Create and manage multiple sections Able to demonstrate intermediate knowledge of MS Excel or equivalent -- Navigate multiple worksheets within a workbook -- Create charts/graphs -- Use basic math functions -- Create basic formulae Able to demonstrate working knowledge of MS PowerPoint or equivalent -- Open and create basic presentations -- Open saved presentations -- Print using different options Able to demonstrate working knowledge of account-relevant applications -- Adobe Acrobat -- File conversion or graphic arts applications Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer) Able to demonstrate ability to recognize PC to printer connectivity Able to demonstrate basic knowledge of Digital Front Ends Able to demonstrate functional knowledge of MAC when required by client EXPERIENCE: 3 years experience delivering services in a client environment Full range of experience in Services Delivery positions EDUCATION: Minimum: High School diploma or equivalent TECHNICAL COMPETENCIES: EDUCATION VERIFICATION: Yes Qualification Rating Must Have Clerical Data entry 0 (No Familiarity) of 5 (Expert) Productivity Software Microsoft Office 0 (No Familiarity) of 5 (Expert) and 0 Yrs. Prove It! Testing Batch 2-Call Center Telephone Etiquette (60% or higher) No Batch 2-Computer Literacy-Basic (60% or higher) No Batch 6-Listening Skills-Audio (60% or higher) No Nice to Have Prove It! Testing Mechanical Reasoning (60% or higher) No Job: Technology & Healthcare IT

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