Transport Coordinator - Baltimore, MD

Req ID: 85140 

Entity: AMR 

AMR¬ of Baltimore currently has an opening for¬ a Transport Coordinator and seeks candidates who can deliver high quality and compassionate patient care in a professional and caring manner.


We need people just like you. At American Medical Response we believe our team members are our strongest asset. Our ability to provide superior patient care, great customer service and to keep our company growing depends on the continued professional development of our world-class workforce.


As the nation‚€™s largest private provider of medical transportation services, AMR offers opportunities for growth and advancement in a variety of career paths. Our focus is clear, as stated in our company's values: Patient Focused, Customer Centered, and Caregiver Inspired. We strive to embrace these values on every call we respond to, in every community we work in, and on every day of the year.


With a Career at AMR, YOU can make a difference!


  • Outstanding comprehensive benefits package including: Medical Plan, Prescription Drug Coverage, Dental, Vision, Life, Disability, Employee Assistance Program, 401k WITH company match, and Generous Paid Time Off.¬ 

Location: Baltimore, MD

Reports to: Operations Manager



  • Coordinate the transporting of patients from hospital to their homes, alternate hospital and/or other skilled nursing facility.

  • Working directly with Physicians, Hospital Management Staff, Case Management Coordinators, Nurses, Social Workers, Unit Clerks and Patients in determining the most appropriate mode of transportation.

  • Obtain all necessary information pertaining to: call scheduling, insurance coverage and appropriate equipment to complete a transport.

  • Book discharges with the AMR Communications Department personnel to alleviate Hospital personnel being on the telephone for extended periods of time.

  • Ability to work with Critical Care, Neo Natal, and Psychiatric patient transports deemed immediate or routine.

  • Maintain contact with AMR Communications Department personnel to ensure the timeliness of transports.

  • Assist AMR ambulance crews in expediting the availability by assisting them in preparing their ambulance for their next call.

  • Direct AMR ambulance crews by promoting timeliness & efficiency while assisting with paperwork and patient concerns between facility staff and crews.

  • Functions as an integral member of the Discharge Planning, Care Coordination and Social Services team.

  • Coordinates and schedules all hospital discharge transportation needs for AMR clients.

  • Acts as a liaison between AMR staff and all hospital departments to coordinate all transportation issues.

  • Coordinates and obtains prior approvals for all levels of transportation, to include medical necessity conformation and prior authorizations from third party payers.

  • Maintains high levels of Customer / Patient service at all times.

  • Coordinates/ Provides Guidance to AMR personnel during hospital transports.

  • Solves problems relative to service and billing issues.

  • Assists with employee relations and productivity.

  • Ability to maintain a professional appearance in accordance with the company policy.

  • All other duties as assigned.




  • High School diploma or GED required.

  • Knowledge of the service area preferred

  • Previous scheduling experience preferred.

  • EMT certification or ability to obtain EMT in one year and maintain for the duration of the position preferred.

  • Excellent communication skills, both written and oral required.

  • Excellent customer relations skills and decision making ability required.

  • Experience & complete understanding of the Medical Necessity Requirements for Ambulance & Chair car Transports.

  • Compliant with all Company-mandated training

  • No record of corrective action in employment history for the last six months.



  • Frequently:¬  Reaching, kneeling, stooping, bending, walking outside.

  • Constantly:¬  Walking inside (& outside) (including ascending/descending stairways), hearing/ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬ ¬  ¬ ¬ ¬ ¬ listening, clear speech, sitting, typing, seeing.



  • Must have current TB results, hepatitis & tetanus vaccination records as well as medical certification indicating fit for duty.

  • Ability to pass a background and CORI check.


We are an EOE/AA employer and AMR selects the best individual for the job based on job related qualifications, regardless of race, color, sexual orientation, national origin, gender, age, veteran status, ancestry, marital status, or disability.

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