Terminal Clerk III

Job Summary
Create freight manifest list using applicable coding
Assist dispatcher with assigning pick-up and delivery drivers for local delivery activities and/or road drivers
Assist dispatcher with maintaining city dispatch sheet and advising drivers concerning any problems encountered in the pick up and delivery of freight
Assists with city dispatch when needed
Responsible for scheduling, tracking, tracing and billing
Assists with coordinating Line Haul drivers via information in the computer system and phone communication with terminals in order to get freight moved in a timely manner within our service standards
Interact with the Line Haul Supervisor, Operations Planner, terminal personnel, VP of Operations, Breakdown Coordinators, and Line Haul Drivers
Assists with Line Haul activities
Assist with planning dispatches to accommodate cost and service goals
Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
May investigate and resolve all overages, shortages and damaged freight issues, including Hazmat Materials
May prepare all paperwork and the repacking of all OS&D freight
May maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management
Maintain a clean and organized OS&D area while performing OS&D functions
Serve as first line resource to other less experienced clerical staff by coaching and answering employee questions
Provide guidance to less experienced employees on how to perform specific job activities
Provide one on one on the job training when necessary to less experienced staff
May set up and maintain employee files, payroll records, and all filing systems in order to retrieve employee information
May compile and track all job applicant information for AAP compliance
May coordinate and process all payroll change forms as well as compiling new employee information for payroll
May conduct new employee orientation and collect new hire paperwork for payroll
Regular attendance is required
This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks
Qualifications
High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
Must be knowledgeable in all functional areas (customer care, OS&D, billing, pricing, tracing, dispatching, weights and inspection, etc.)
Computer skills; proficient in MS Word and Excel required
AS400 experience strongly preferred
Strong customer services skills
Possess excellent verbal and written communication and listening skills
Must have the ability to answer most questions and accomplish most tasks without guidance. Only the most unusual problems are referred to more experienced staff or manager for resolution
Good understanding of departmental priorities, workflow and guidelines
Must have the ability to solve problems that are usually apparent but precise identification of the nature of the problem requires further investigation using standard procedures or well established processes for troubleshooting. Solutions and decisions require interpretation of information with independent judgment and risk
Must have the ability to work the night schedule or alternate work schedule as needed with proper notification
Experience in the transportation industry a plus although not required
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to interact well with others
Must be able to work independently, or in a team setting
Must be capable of working under tight time constraints in a high volume environment with multiple priorities
Must be able to lift approximately 25 lbs., or more if required by the essential functions of the job
Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States



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