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Business Analyst -Customer Experience

The Business Analyst within our Customer Experience team is an experienced liaison between business users and development teams by serving as the business problem solver. The Customer Experience Business Analyst provides general daily application support, as well as supporting the execution of shorter-term project initiatives. This includes providing training to customers, completing software installation projects, contributing to the knowledge base, and performing application upgrades for clients.Key Job ResponsibilitiesDevelop a deep knowledge in select basys technology products to be the subject-matter expertInterview subject matter experts, customers and other stakeholders to clarify and document customer business needs and translate those needs into clearly defined and detailed requirements and user-focused specificationsUtilize multiple tools and resources to resolve customer application questions or problems in the areas of database, system configurations/setup, product functionality and business enhancementsReceive and respond to customer calls and support tickets, by providing open and timely communication following internal procedures and service level agreements, and escalating if and when appropriateWork collaboratively with customers to troubleshoot and solve their business needs using basys technologiesProvide proprietary software training to customers via webinar or classroom instructionWork independently to design, configure, implement, and document technical solutionsCommunicate project updates and status reports internally and externallyRequired For SuccessBachelor?s Degree in Information Systems, Computer Science, or a similar discipline4+ years? experience as a Business or Systems Analyst with demonstrated strong proficiency in requirements definitionExcellent analytical and troubleshooting skillsCapacity to build strong internal and external relationships to work effectively with customersAbility to handle multiple assignments, prioritize tasks, and meet demanding timelinesExpertise in core MS Office products (Word, Excel, PowerPoint, and Outlook)Database or programming experience is considered a?plusAbout basys?For four decades basys continuously is the recognized leader in developing, deploying and supporting software solutions in the Taft-Hartley industry. We provide an integrated solution suite to make our customers work more efficiently. Headquartered in Baltimore, Maryland, and with employees working across the United States, our highly-skilled technologists collaborate to solve complex business problems and deliver tailored software applications to suit our customers? business needs.?Our people are vital to our success.We provide opportunity, nurture talent, and develop leaders?Imagine a career where you take pride in the work you do.The solutions you develop have a direct impact within the industry.You are appreciated and acknowledged for going above and beyond the bar that is already set high.You receive honest and constructive feedback to propel your career to the next level.A place that values diverse backgrounds, experiences and personalities, where humor and laughter are encouraged.We move fast, take risks, and pride ourselves on staying flexible, fun, and committed to executing each day. If you want to surround yourself with passionate, dedicated people to collaborate in achieving challenging results, choose basys for your next career move and apply today.?Equal Opportunity Employer - provided by Dice
business analysis, gathering requirements, upgrades, projects, troubleshoot


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